Vodafone Vagaries SIM Lost & Found

Vodafone Vagaries regarding SIM Lost & Found

From: krishvasu19@gmail.com
Sent: 24-Dec-2011 21:04:21
To: vodafonecare.tn@vodafone.com
Subject: 9xxxx  2yyyy

*I ,Vasudevan , Voda customer 9xxxx  2yyyy had sent an E mail 25 mins ago
reporting the loss of my SIM 9xxxx  2yyyy.

10 mins ago I got back my SIM .
Hence I request you to ignore my previous mail regarding deactivation of
the same .*

*In the intervening time of 15 mins I frantically tried to contact customer
care of vodafone to convey this message .I faced an uphill task trying to
speak to a physical customer care executive and was made to run from pillar to post to
lodge my grievance.

I made a call to 121 but was unable to speak to a physical CC
executive.Then I called 98940 98940 ( which I got from a vodafone customers
forum website) from a Vodafone phone (98842 89887 - Chennai Circle ) *

*But I was promptly asked to contact 98930 98930 by a lady CC Exec .She
would not even listen to my complaint since I had reached the customer care
of chennai circle .*

*Again I called 98930 98930 from 9xxxx  8yyyy (Chennai Circle number and the
only other Voda fone phone I have ). This time the the male CC exec told me
that the circle I was complaining about was that of Tamilnadu other than
Chennai and I ought not to have complained from a non Tamilnadu circle
phone.*

*Ironically is it not the duty of ur customer care to accept the complaint
from wherever he or she makes the complaint if Vodafone were to really
help its customer.*

I ask you why do u harass the customer like this when he or she is so
desperate to lodge a complaint regarding a lost SIM .First of all the loss
of SIM itself is a harrowing experience and to add insult to injury you
telecom ppl rub salt in to injury by harassing him or her on the pretext of
wrong circle that too after wasting precious seconds thru pre recorded
messages on various feedback procedures when he or she is desperately
trying to inform a physical person regarding the loss of his or her phone.
I am terribly upset by the totally unfriendly customer care support of
vodafone and am going to port my number to Tata Docomo or Aircel ur
competitor.

I am citing you one example - say I had just topped up my fone for Rs.999
and lost my sim subsequently.I would go to the nearest phone and call
customer care to deactivate service and keep my recharge balance intact
till I get my replacement SIM .In that moment I cannot be searching for the
correct circle procedure to lodge my complaint .Pl. place urselves in the
shoes of the customer before putting into force stupid impracticable
policies.

*This is nothing but cheating ( pithalattam in tamizh ) the customer and
making him or her run from pillar to post and waste his or her precious
time and elevate his or her anxiety instead of helping him.

Do not advertise Happy to Help and fool millions like me.
*Good bye to Vodafone ( always not ready to help - in reality , but always
ready to help in slogan only) *

Reply from Vodafone

Dear Mr. Vasudevan,

This is in response to your email dated 24/12/11 regarding the concerns raised for your mobile number 9245629526.

We tried to get in touch with you today on 9245629526 but we were unable to reach you. You would have received an SMS from 9884600313 on the best time to call you regarding your email, kindly update us via SMS on the convenient time and date.

We understand from your communication, the inconvenience that you have gone through and we regret for the same.

We would like to inform that the service to your mobile number 9245629526 has been reactivated with effect from 27/12/11.

We have noted your feedback on the behavior of our customer service executives in relation to the service to your mobile number.

We assure you that this is not reflective of our approach to customers and we will take necessary action to avoid such an instance in future. We thank you for your understanding.

We deeply regret for not meeting your expectations in this moment of need. We would request you to view this incident as an exception to our set standards of services. 

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Sir, we request you to kindly reconsider your decision to leave our network.

Please find the docket number 340372166 for your reference.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Vodafone Care

Contact numbers

Vodafone Care                     : 111 or +91-9843098430

For complaints/requests: 198 (toll free)

Fax number                           : +91-9843012345

E-mail                                      : vodafonecare.tn@vodafone.com

Website                                   : www.vodafone.in

 

Trai and Unwanted Promo / Service calls

TRAI REGULATION

To tackle the issue of violation of the regulation by telemarketers , the regulation has the following key provisions:

Originating Access Provider to whom the complaint has been forwarded will examine and warn the guilty telemarketer /customer for the first time.

If the UCC is repeated by the same telemarketer for the second time, his service provider shall charge a higher tariff. The Authority has provided for a special tariff on per call basis, which is Rs.500. The Authority through Telecom Tariff Order (Forty-Fifth amendment) 2007 notified tariff of Rs. 500/- for such Unsolicited Commercial Communication.

The Telecom Service Providers have been directed to disconnect telephones connections of telemarketer if sending of such Unsolicited Commercial Communication is repeated.

chinna manikkuyile - periya money poche

Unwanted Caller tunes result in unwanted customer care calls , E mails and blog postings.

A friend of mine is an Aircel customer ( Number 7xxxx 5xxxx).He was clandestinely subscribed by Aircel for the caller tune chinna manuikkuyile for Rs.30/- and relieved from the same when he made a hue and cry in the Aircel customer relationship centre ,Trichy on the assurance that it wont happen again.But they did not give a refund for the once activated unwanted service.

Aircel doesnt realise that by subscribing chinna manikkiuyile to my friend it has lost periya money
( by way of undone recharges ) since he does not make recharges of more than 10 Rs. at a stretch to avoid losing money to the unwanted  " so called VAS" .Hence by its dumb move to get a paltry Rs.30  per month on so called VAS the teleco has curtailed its revenue earning to just Rs.200
(The mandatory minimum recharge for 6 months to keep a SIM active). 

Had it not resorted to "chinna mani kuyile" it may have earned at least Rs.125 (Rs.100 talk time + Rs.25 rate cutter) per month recharge , i.e Rs.1500/- for 1 year., Rs 7500 for 5 years till 2016.Now it would have to be content with Rs.Rs.400 x 5 = Rs.2000/- till the year 2016 when the validity of the SIM ends.

I dont know if the teleco is really smart or dumb. 

Rate cutters/Bonus / Booster/Special Recharge malpractices by Telecos

Beware of the telecos
 
Many mobile users resort to rate cutters to save on their phone bills .But the telecos cheat the customers even without the knowledge of the customers themselves.Here is how.The scenario is applicable for SMS/overseas reduced call/same network / different network rate cutters .Here's how .

Hi,I am vasudevan ,9xxxx  5xxxx.I made 2 complaints to Tata docomo customer care on 11/9/2011 and 12/9/2011 at 11 pm on both days.On both days I was promised by the representative a solution within 2 hours.To my utter surprise I am yet to get even an acknowledgement ( either via sms or E mail) of my complaints.Leave alone a solution to the complaints.

Complaint 1

I had registered my Tata docomo phone on your website with the number 9xxxx  5xxxx which is now disallowed for some reason now on the pretext that the number entered is wrong .In spite of correctly supplying hint questions for retreiving lost password I am only getting some comments like check ur tata docomo number or hint answer is wrong .

Solution 1

I need to be re registered for my Tata Docomo number 9xxxx 5xxxx

Complaint 2

For the same Tata docomo number 9xxxx  5xxxx I am a subscriber for the 1/2 p per second under the RC 66 booster pack which I had made on 8/8/2011.Since RC 66 is valid for 60 days , the same is valid till 7/10/2011.But without knowing that I had already done an RC 66 on 8/8/2011, I made another RC 66 on 12/9/2011 just because I received a promo SMS from TD .Agreed I made a mistake of doing a second booster of RC 66 when I was already a subscriber under the same plan.

Solution 2

When I am already a subscriber of a particular pay per call plan I should not have been made to do a similar RC of either RC 7 or RC36 or RC66 which would clash with my current booster pack plan even unwittingly or unknowingly as has happened now,The software program in Tata Docomo to enable a subscriber to choose a Bonus or booster pack should have been ( should be foolproof) since the customers cant always remember when they made a booster pack recharge.

Even now I came to know of this erroneous transaction only accidentally by choosing the option last 3 recharges made by me.Tata Docomo can try to escape by pinning the blame on the customer ( that is me) .This can only be an escapist reply and it does not hold water because a customer is not allowed to make any outgoing calls when he or she has zero balance because the software in place checks the balance every time a call is made and when there is zero balance it does not allow any outgoing calls .

It does not permit any outgoing call even by mistake  when there is no balance .That is to say it is an intelligent software when there is a loss of revenue for the telecom company but the same software acts like an idiot when there is loss of revenue for the customer ( i.e. me ) or when there is revenue generation for the telecom company .

Also when a customer does not make a minimum recharge of Rs.200 for a period spanning 6 months , the software is intelligent enough to bar incoming calls even when there is sufficient balance for making outgoing calls.

My contention is simple if there is a way by which a customer can do do a wrong recharge it is the fault of the sytem not the customer or retailer.

I know the procedure involved in rectifying this anomaly is large .But that is why companies like yours have software testing requirements and solutions.If there were a loss of revenue to the teleco ( Tata Docomo here) then the teleco would definitely have taken care of this anomaly and rectified it ASAP.eg suppose a customer makes an RC 66 ( validity 2 months only ) but somehow due to an anomalous software enjoys the same for 6 months or is able to make outgoing calls even if he/she has zero balance will u not take action.Similarly u have to action now when the reverse happens ( that is when an over riding booster is activated on a currently active and valid booster pack is in vogue).

I hope I have made my point clear and expect a refund of my RC 66 failing which I shall be forced to write to Nodal appellate authorities / TRAI and port my number to some other teleco which may result in loss of income to Tata Docomo ( By way of not done recharges to the tune of Rs. 150 + 33 = 183 per month , approx Rs.2200 for an year , Rs11000 for 5 years till the year 2016 , when my SIM card's validity ends)

Yours truly K.Vasudevan

cheating by Mobile Service Providers - MSP

I am sure many mobile users have been charged for some so called value added services which the subscribers never subscribed to .I too was charged for some such services . But I fought with the telecos and even succeeded in some.I share my experiences with ohers so that they too can escape from the telecos net.

*****************************************************************************************************************************************
*I have Tata Docomo 9XXXX 5XXXX*
*Without my knowledge I have been subscribed for Live Astro service which I
never asked for in the 1st place. two days ago I made a call to customer
care for disruption of this unwanted service.Today I got an SMS informing
the renewal of the same at Rs 10 charges.Tata Docomo should not only
decativate me from it but also ensure that I am not subscribed to any " so
called value added services" and don't give me the age old excuse that I
have been subscribed to astro live only bcos I have activated it.I know this
is a trick employed by all telecos to extract money from gullible
customers.And if u wont recall these services I am going to port my number
to Vodafone till the time they also dont cheat me like you.It is Tata docomo
which may lose an average recharge of 150 Rs.pm for 5 years which is 12 x
150 = 1800 x 5 = 9000 Rs. not a small sum for me .maybe it is a small sum
for Tata Docomo.If so go ahead , deduct 10 Rs. and lose all future recharges
to be made by me.I hope wisdom shall prevail upon thee *

*Utterly disenchanted with Tata Docomo - may soon be ex Tata docomo customer
Vasudevan .*

Reply from Tata Docomo
*******************************************************************************************************************************************
On Tue, Aug 30, 2011 at 8:43 AM, <listen@tatadocomo.com> wrote:

Dear Mr. Vasudevan,

Thank you for writing to us.

We are in receipt of your mail dated 29-Aug-2011; as regards balance depletion for TATA DOCOMO number 9042453934.

We regret for the inconvenience caused to you.

Please be informed that Rs23 has been refunded to your number.

We would like to inform you that dial *191# to deactivate the VAS.

For further clarifications call us at 121 from TATA DOCOMO number or 9043012345 from a non TATA DOCOMO mobile phone. You can also write to us at listen@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Padmavathy.arp
TATA DOCOMO
**Dear Aircel Rep

I am Rajkumar having Aircel 9xxxx 1xxxx

*Without my knowledge I have been subscribed for Arthamulla Indumatham and Thamizh Kappiyangal
which I never asked for in the 1st place. Three days ago I went to the Trichy Aircel customer
care and complained for discontinuation of this unwanted service.But I do not want just stoppage of the service which has resuletd in a loss of Rs. 70/- already.I want a refund of the same and an assurance that no " so called value added services" will not be thrust upon me and don't give me the age old excuse that I
have been subscribed to these services only bcos I have activated it.I know this is a trick employed by all telecos to extract money from gullible
customers.And if u wont recall these services I am going to port my number to Vodafone till the time they also dont cheat me like you.It is Aircel which may lose an average recharge of 100 Rs.pm ( Rs.75 by way of talk time and Rs.25 by way of Booster packs) for 5 years which is 12 x 100 = 1200 x 5 = 6000 Rs. Not a small sum for me .Maybe it is a small sum for Tata Docomo. If so go ahead , deduct 30 Rs. this month in spite of my not requesting for the same and lose all future recharges to be made by me

( You cant deduct Rs.30 next month because I would have ported my number to one of the 13 other Mobile service operators )The loss is not mine thanks to MNP facility of TRAI.

I hope wisdom shall prevail upon thyself *

Utterly disenchanted with Aircel - may soon be ex Aircel customer Rajkumar

********************************************************************************************************************************************

Reply

RoTN - Nodal (E) to me

show details Sep 2 (2 days ago)

Dear Sir,

With reference to the below mail , we would like to inform that the value added service has been deactivated for your mobile number 9xxxx 1xxxx and an amount of Rs.68/- has been credited to the number towards the same.

Your Nodal reference number for the concern is 1-5833073391.

Should you require any further assistance, you can get in touch with us on 9842012345 or write to us at Care.tn@aircel.co.in and we will be glad to assist you.

Thanking you and assuring you of our best services at all times.

With regards

Nodal Cell

Aircel Limited

Note: Kindly note that the working hours for Nodal is from Monday to Friday between 10.00 am to 6:00 pm.